Disconnects & Grooms · Revenue Assurance
Reclaiming $17M in Annual Savings from Stranded TDM Network Assets
Thousands of TDM disconnects were failing automation and bleeding $2M+ a month in charges for unused circuits. Sequential Tech deployed a specialist grooming team that recovered financial control at scale.
Client: Tier-1 North American operator (named under NDA)
$17M annual savings achieved
$17M+
Annual savings
36,000
Off-net circuits targeted
80%
Off-net charge reduction
The Challenge
- ▸Thousands of TDM disconnects failed automation, costing $2M+ monthly.
- ▸Off-net access charges persisted on unused, unbilled circuits.
- ▸Demand overwhelmed the client's internal ability to reclaim assets.
The Sequential Tech Solution
- ▸Assembled a blended team proficient in provisioning and grooming — no ramp training required.
- ▸Targeted 36,000 off-net circuits, processing 9,000 per month over four months.
- ▸Consulted to pinpoint system breakdowns and focus on immediate financial impact.
The Results
- ▸Saved $1.5M in Month 1, on a $17M annualized trajectory.
- ▸Reduced off-net charges 50% in 60 days and 80% within four months.
- ▸Delivered $17M+ in savings, restoring financial control.
“Stranded TDM assets are silent margin leaks. Our grooming specialists knew exactly where to look — and within the first month we'd already returned a million and a half dollars to the client's bottom line.”
Ritesh Chakraborty | Chief Service Officer, Sequential Tech
Facing a similar challenge in your network operations?
Sequential Tech, A Fusion CX Company, delivers telecom BPO and deep-network operations across 40+ locations worldwide.