Order Management & Provisioning · Post-Merger Integration
Zero-Defect Network Integration After a Failed Offshore Transition
When an acquisition collided with a 25% workforce loss and a struggling offshore BPO, disconnect errors spiked to 15%. Sequential Tech absorbed the integration, cleared the backlog, and drove errors to zero in 30 days.
Client: Tier-1 operator following a major network acquisition (named under NDA)
Zero errors, backlog cleared in 30 days
0%
Disconnect errors
30 days
To clear 100% backlog
200+
Hours freed monthly
The Challenge
- ▸A major acquisition required large-scale network optimization at speed.
- ▸A 25% workforce loss and contractor phase-out crippled capacity.
- ▸The incumbent offshore BPO's inexperience drove a 15% disconnect error rate.
The Sequential Tech Solution
- ▸Nested core Sequential Tech experts onsite for 8 weeks to transfer tacit knowledge.
- ▸Ramped a blended team skilled in ADTRAN, Cisco, Juniper and more — 30 days ahead of plan.
- ▸Applied proven order-management best practices for full process visibility.
The Results
- ▸Cut backlog 50% in 20 days and 100% within 30 days.
- ▸Dropped disconnect errors to 0% immediately, sustained long-term.
- ▸Freed 200+ hours monthly for higher-value project work.
“Integration is where most outsourcing relationships break. We treated it as a knowledge-transfer problem, not a staffing problem — nesting our experts onsite so the error rate didn't just improve, it went to zero.”
Debanjan Guha | Vice President, Global Service Delivery, Sequential Tech
Facing a similar challenge in your network operations?
Sequential Tech, A Fusion CX Company, delivers telecom BPO and deep-network operations across 40+ locations worldwide.