Service Assurance · Broadband / Fiber
Lifting Order-to-Install Conversion 35% with Accurate GPON Site Readiness
Discrepant due dates across systems were triggering GPON order cancellations and eroding customer trust. Sequential Tech synchronized the data and restored reliable, sales-ready due dates.
Client: Large fiber / broadband operator (named under NDA)
35% higher conversion, 50% fewer errors
35%
Higher conversion
50%
Fewer system errors
3 mo
To stabilize data
The Challenge
- ▸GPON site-availability delays were stalling installs.
- ▸Discrepant due dates across systems caused order cancellations.
- ▸Lost sales and weak satisfaction eroded client trust.
The Sequential Tech Solution
- ▸Supported Capacity Management to synchronize disparate databases.
- ▸Evaluated site readiness, aligning Construction and Engineering.
- ▸Communicated accurate status to Product and Sales teams.
The Results
- ▸Improved order-to-install conversion by 35%.
- ▸Reduced system inaccuracies by 50% in three months.
- ▸Restored client confidence with reliable due dates.
“A wrong due date isn't a data problem — it's a cancelled order and a lost customer. Once we synchronized the systems, Sales could finally promise dates they could keep, and conversion followed.”
Edwin Bennett | Director, Client Delivery, Sequential Tech
Facing a similar challenge in your network operations?
Sequential Tech, A Fusion CX Company, delivers telecom BPO and deep-network operations across 40+ locations worldwide.